Return & Refund Policy

At Elavie, every piece of jewellery is crafted with precision, care, and the intention to bring lasting beauty into your life. We understand that purchasing jewellery is a deeply personal choice, and your satisfaction is our highest priority.

If, for any reason, your purchase does not meet your expectations, we offer a thoughtful and seamless return process.

Elegance in Returns

✦ Returns are accepted within 15 days of delivery.

✦ The piece must be unworn, undamaged, and in its original box with all tags and the invoice.

✦ For exchanges, please indicate your preferred replacement piece on the invoice.

✦ Pieces purchased during a SALE or promotional offer are considered final and cannot be returned or exchanged.

Unboxing Video Requirement

To preserve the integrity of our return process, we request that you record a clear, uninterrupted video while unboxing your parcel. This serves as an assurance of the item’s condition upon arrival.

The Return Journey

✦ Contact our Client Care team at info@elavie.in, sharing your order details, reason for return, and the unboxing video.

✦ Our team will guide you through the return procedure with personalised assistance.

✦ Once the piece passes our quality assessment, we will initiate your exchange or refund.

Refund & Exchange Timelines

Refunds are processed to your original payment method within 7–10 business days after quality approval.

Exchange pieces are dispatched within 3–5 business days once your return is approved.

Additional Notes

Return shipping is the client’s responsibility unless the return is due to an error or defect on our part.

During festive seasons, adverse weather, or unforeseen events, delivery and processing times may be extended.

For any assistance, our Client Care team is here to help:

📧 info@elavie.in

📞 9999711941